syabas88 Privacy Policy

1. Introduction and Scope

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This Privacy Policy ("Policy") is issued by syabas88 ("syabas88", "we", "us", "our"), the operator of the online gambling platform accessible at syabas88.co and any associated mobile applications and services (collectively, the "Platform"). This Policy describes how syabas88 collects, processes, stores, discloses and protects personal data relating to individuals who use, register for, or otherwise interact with the Platform ("Players", "you").

By registering an account with syabas88 or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy applies to all personal data we collect through the Platform, through our customer support communications, and through any other interaction you have with syabas88. It does not apply to third-party websites, services or applications that may be linked from the Platform.

2. Data Controller Information

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syabas88 is the data controller responsible for the personal data collected through this Platform. syabas88 operates under international gaming licensing and is committed to handling personal data in accordance with applicable data protection laws and the principles of fairness, transparency and purpose limitation.

All data protection enquiries, access requests and complaints may be directed to the syabas88 data protection team via the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

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syabas88 collects the following categories of personal data from Players:

3.1 Identity and Registration Data

• Full legal name
• Date of birth (to verify the mandatory 21+ age requirement)
• National identification number or passport number (for identity verification purposes)
• Gender (optional, where provided)
• Copies of government-issued identity documents (where verification is required)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city and country; full address may be required for enhanced verification)

3.3 Financial and Transaction Data

• Malaysian bank account details (bank name, account number) for withdrawal processing
• eWallet identifiers (Touch 'n Go, Boost, FPX) used for deposits or withdrawals
• Transaction history: deposit amounts, withdrawal amounts, dates and payment methods used
• Account wallet balance history

3.4 Gaming Activity Data

• Betting history, wagering activity and game session data across all syabas88 products
• Bonus and promotional activity records
• Responsible gaming settings and self-exclusion status

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, browser type and version
• Login timestamps and session duration data
• Cookies and similar tracking technology data (see Section 6)

3.6 Communications Data

• Records of your communications with syabas88 customer support via live chat, WhatsApp, or email
• Feedback, complaints and dispute records

4. How We Collect Your Data

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syabas88 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit, request a withdrawal, contact support, or update your account profile.
• Automatically — through your use of the Platform, via cookies, server logs and device fingerprinting technologies that record technical and usage data.
• From third parties — including identity verification service providers (for KYC purposes), payment processors and fraud prevention services where such data is necessary to comply with our licensing and anti-money laundering obligations.

5. Purposes and Legal Basis for Processing

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syabas88 processes your personal data for the following purposes, each supported by a lawful basis:

• Account registration and management — necessary for the performance of our contract with you as a registered Player.
• Identity and age verification — necessary for compliance with our legal and licensing obligations, including the 21+ age requirement and KYC obligations.
• Processing deposits and withdrawals in MYR — necessary for the performance of our contract with you.
• Fraud prevention and anti-money laundering compliance — necessary for compliance with our legal obligations and in pursuit of our legitimate interests in preventing financial crime.
• Responsible gaming monitoring — necessary for compliance with licensing obligations and in pursuit of our legitimate interest in Player welfare.
• Customer support — necessary for the performance of our contract with you.
• Platform improvement and analytics — pursued on the basis of our legitimate interests, using anonymised or aggregated data where possible.
• Promotional communications — where you have given your consent to receive such communications. You may withdraw consent at any time by contacting syabas88 support.

6. Cookies and Tracking Technologies

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syabas88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help the Platform function correctly and allow us to understand how the Platform is being used.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function, including session management and login persistence. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming configurations.
• Analytics cookies: Help us understand how Players navigate the Platform so we can improve the user experience. Data collected is aggregated and anonymised where practicable.
• Security cookies: Used for fraud detection and prevention, including device fingerprinting to identify suspicious login activity.

You may disable non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform, including the ability to remain logged in between sessions.

7. Sharing and Disclosure of Personal Data

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syabas88 does not sell, rent or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients where necessary:

• Payment service providers: Including FPX network banks (Maybank, CIMB, Public Bank), Touch 'n Go eWallet and Boost, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers used to verify your identity and age in compliance with our licensing obligations.
• Fraud prevention and AML service providers: Platforms used to screen transactions and player activity for money laundering and fraud indicators.
• Game technology providers: Licensed game studios and live casino providers whose games are hosted on the syabas88 Platform. These providers receive limited session data necessary to deliver gameplay.
• Regulatory and law enforcement authorities: Where we are legally obliged to disclose personal data under applicable law, licensing conditions, court order or lawful request from a competent authority.

All third-party service providers engaged by syabas88 are bound by contractual data processing agreements and are required to handle your personal data in accordance with applicable data protection standards.

8. International Data Transfers

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As syabas88 operates under international gaming licensing, some of your personal data may be transferred to and processed in jurisdictions outside Malaysia. Where such transfers occur, syabas88 ensures that appropriate safeguards are in place — including contractual data transfer mechanisms — to protect your data to a standard equivalent to that required under applicable Malaysian data protection principles.

9. Data Retention

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syabas88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account and for a period thereafter as required by our legal and licensing obligations. In practice, this means:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC documentation is retained for the legally mandated period applicable under our licensing jurisdiction.
• Customer support communications are retained for a minimum of two (2) years.
• Technical and usage data is retained for up to twelve (12) months in identifiable form, after which it may be retained in anonymised or aggregated form for analytics purposes.

10. Your Rights as a Data Subject

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Subject to applicable law and our legal obligations, you have the following rights in relation to your personal data held by syabas88:

• Right of access: Request a copy of the personal data we hold about you.
• Right of rectification: Request correction of any inaccurate or incomplete personal data.
• Right of erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: Request that we limit the processing of your personal data in certain circumstances.
• Right to data portability: Request that we provide your personal data in a structured, machine-readable format.
• Right to object: Object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the syabas88 data protection team using the contact details in Section 14. We will respond to all verified requests within 30 calendar days.

11. Data Security Measures

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syabas88 implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the syabas88 Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorised syabas88 personnel access player data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Two-factor authentication available to Players as an account-level security feature.

Despite these measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable two-factor authentication to further protect their syabas88 accounts.

12. Third-Party Services and Links

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The syabas88 Platform may contain references to or integrations with third-party game providers, payment processors and technology vendors. These third parties operate under their own privacy policies and syabas88 is not responsible for the privacy practices of third-party services. We recommend that you review the privacy policies of any third-party service you interact with in connection with your use of the Platform.

13. Changes to This Privacy Policy

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syabas88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our licensing obligations or our data processing practices. Material changes will be communicated to registered Players via a notice on the Platform or by email prior to taking effect. The date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following any amendment constitutes your acceptance of the updated Policy.

14. Contact and Complaints

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If you have any questions, concerns or complaints regarding this Privacy Policy or the way syabas88 handles your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available on all pages of the Platform, 24 hours a day, 7 days a week
• WhatsApp: Available 24/7 via the contact details provided in your registered account

We are committed to resolving all data protection queries within 30 calendar days. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority or our licensing authority's player protection division.

This Privacy Policy was last updated on 1 January 2026 and applies to all syabas88 Players. For questions, contact [email protected] (plain text — not a clickable link).